How to contact LetsExchange support
The LetsExchange support team is fast and efficient. Most cases are resolved right away for the benefit of the user. This is why if you have an issue or a question, drop us a line, and we will get in touch with a solution.
Before you pick your method to contact our support, please consider these points:
- We don’t use bots in support channels. All our support agents are real people with emotions and do their best to help you. Please be respectful and patient.
- If you choose an email as a way to contact us and do not receive a reply within 30 minutes, it means that your message may have gotten into a spam folder. Please ping us in a live chat.
- Swaps of different coins take different time periods. In cases with coins that have low liquidity, a swap may take half an hour or more. Please contact us if your swap takes more than 30 minutes because it means there may be an issue, or we need additional information to proceed with it.
Even if your swap takes longer than you’ve expected, don’t worry: your funds are 100% safe. Just get in touch with us to find out why there is a delay and whether you need to provide any information to speed the process up.
Here is how you can get in touch with our support experts.
Drop a message in the online chat on our website
Our specialists are online 24/7. They will reply to you immediately and explain to you what is needed to resolve the issue.
Fill in the contact form
Fill in the contact form here. Indicate your name, provide a valid email address, and write a message. After that, click on the Send button. We will reply to the email you’ve indicated. Please ensure you have used a valid email address and entered it correctly.
Write to our email
If you need to write a long message and attach documents and screens, the best way is to email us at support@letsexchange.io. We will respond within 30 minutes (it usually takes much less time, though) with a solution or further steps that you need to take. If you believe that it takes too long to receive a reply, please feel free to pick a faster way to get in touch with us.
Get in touch through our Telegram bot
For Telegram users, we have the option to get in touch with our support through our Telegram bot: https://t.me/LetsExchange_Official_SupportBot.
Click on the Start button and chat with our specialist.
Get in touch by dropping a message on social networks
If we still didn’t answer you, you can get in touch with us on social networks by writing us a personal message:
Note that social media is managed by our SMM specialists, but they will forward your messages to our support team. Please do not use other social media to get in touch with us.